CANCELLATION AND RETURN POLICY
That’s Indian believes in helping and supporting its customers as far as possible and therefore has a liberal cancellation and return policy.
After an order is placed on the online store, a customer can ask for cancellation and refund within 24 Hours. That’s Indian is a designer label and works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible.
Every single piece designed & produced in That’s Indian goes through stringent quality checks. Little difference in texture of print/ embroidery is not a fault but a beautiful characteristic of hand work.
That’s Indian is a designer label and works on a ‘made to order’ model. A lot of time, hard work and labor that goes into making of each product.
We would advise you to see our size chart (Click here) before making a purchase. If you have any inquiries about size, fabric or fit, you can whatsapp us on +91 9560859405 or email our customer care at [email protected]. You can also book an online session with our designer to understand which size would fit you the best (Click here).
All the orders go through a rigorous quality check before shipping. In the unlikely event that you want to return the product, you can return the product to us within 7 days after the delivery but you have to raise the return request within 24 hours of receiving the product.
For return request, you have to mail us the details of your order with order number at [email protected] or WhatsApp us at 9560859405 and we will arrange a return pick up for you.
Please make sure that the product is unused and in its original packaging.
*Please note that COD, returns and exchanges on custom pieces will not be possible as they will be made specifically for you.
* Products on sale/ discount are not eligible for return/exchange.
In the unlikely event that your merchandise arrives damaged or incomplete or a wrong product has been delivered, you should email us at [email protected] about the details along with a picture of the product within 24 hours of receiving your order, after verifying, we will arrange a return pick up for you.
After the product has been received and inspected by us, we will exchange it with the same product.
*That’s Indian team holds the right to not accept returns in case the product is used or damaged by the customer.
Refund will be made in your bank account within 7-10 working days from the date of receiving the returned package from you.